CategoryCustomer Lifetime Value

How to Make Your Clients Love You – Spoiler: It’s Really Easy.


The second most important issue after providing your clients with top notch work is customer care. It might sound trite but no matter what whether you are a sole trader with a client base of 3 or a multi-million-pound conglomerate with millions of customers, your level of customer care can make all the difference. A term that has come from the internet world that is appropriate here is CX or...